14 Days Return Period
Privacy policy
Privacy policy
Last updated: 10 March 2026
Elisa Martin operates this online store and website, including all content, features, tools, products, and services, to provide you as a customer with a simple and inspiring shopping experience. Our online store is hosted by Shopify, which enables us to provide our services.
This privacy policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with our services.
By using our online store, you accept the methods of collecting and processing information described in this policy.
Personal information we collect
When we talk about personal information, we mean information that can identify you directly or indirectly.
We may collect the following types of information depending on how you use our services:
Contact details
• name
• shipping address
• billing address
• email address
• phone number
Payment information
• payment method
• payment confirmations
• transaction information
Payment information is processed securely through our payment providers.
Account information
• username
• password
• account settings
• preferences
Order and transaction information
• products you view
• items in your shopping cart
• purchased products
• returns and exchanges
Communications
• messages you send to our customer service
• reviews or feedback
Device information
• IP address
• browser type
• device information
• network connection
Usage information
• how you navigate the website
• which pages and products you visit
How we collect your information
We may collect information from several sources:
Directly from you
When you:
• make a purchase
• create an account
• contact our customer service
• subscribe to newsletters
Automatically via the website
When you use our online store, certain information may be collected automatically through cookies and similar technologies.
From service providers
We work with third parties that help us with, among other things:
• payment processing
• hosting
• data analysis
• order fulfillment
• delivery
From partners
We may receive information from marketing partners or analytics tools.
How we use your personal information
We use your information for the following purposes:
To provide our services
• process payments
• fulfill your orders
• arrange delivery
• handle returns and exchanges
• manage your account
To improve your shopping experience
• save your preferences
• recommend products
• improve our online store
Marketing
We may send you:
• newsletters
• promotional offers
• product recommendations
You can unsubscribe from marketing emails at any time via the unsubscribe link in the emails.
Security and fraud prevention
We use information to:
• protect our online store
• detect fraud
• secure payments
• prevent misuse
Customer service
We use information to:
• answer your questions
• assist with orders
• resolve issues
Legal obligations
We may use information to:
• comply with applicable laws
• respond to legal requests
• protect our rights
Sharing personal information
We may share information with:
Shopify
Our online store is powered by Shopify, which processes data to operate and improve the platform.
Service providers
For example:
• payment providers
• shipping companies
• hosting and cloud services
• analytics tools
Marketing partners
To display relevant advertisements or promotions.
Legal purposes
We may share information if necessary to:
• comply with legal requirements
• protect our business
• prevent fraud
Shopify and data processing
Our online store is hosted by Shopify. When you use our website, certain information may be processed by Shopify to ensure functionality and improve the platform.
You can read more about Shopify's privacy policy here:
https://privacy.shopify.com/en
Third-party links
Our website may contain links to other websites. We are not responsible for the content or privacy policies of these external sites.
We recommend that you review their policies before sharing personal information.
Children's information
Our online store is not intended for individuals below the legal age in their jurisdiction. We do not knowingly collect personal information from children.
If you believe that a child has shared information with us, please contact us so that we can delete the information.
Data security
We use appropriate security measures to protect your information.
However, it is important to note that no method of data transmission over the internet can guarantee complete security.
Data retention
We retain your information for as long as necessary to:
• provide our services
• comply with legal requirements
• handle disputes
• enforce our agreements
Your rights
Depending on where you live, you may have the following rights:
Right of access
You can request a copy of the information we hold about you.
Right to erasure
You can request that your information be deleted.
Right to rectification
You can request that incorrect information be corrected.
Right to data portability
You can request that your data be transferred to another provider.
Right to object
You can request that we restrict certain types of processing of your information.
To exercise your rights, you can contact us.
International data transfers
Your information may be processed outside your country of residence.
If data is transferred outside the EU or the United Kingdom, we use appropriate safeguards in accordance with applicable law.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
The updated version will always be available on our website.
Contact details
Store name
Elisa Martin
Company name
MB e commerce
Registration number
97024724
Business address
Fortuynhof 3
4835 GD Breda
The Netherlands
Email: support@elisamartin.com
Phone: +45 80 25 42 20
Customer service
Monday to Friday | 09:00 to 17:00 (GMT +01)
Saturday | 12:00 to 17:00 (GMT +01)
Sundays and public holidays | Closed
We strive to respond to all inquiries within 24 hours.