14 Days Return Period
Refund policy
Return and refund policy
At Elisa Martin, we offer a 30-day return policy. This means you have 30 days from receiving your item to request a return.
Return conditions
To be eligible for a return, the item must be:
• In the same condition as when received
• Unused and unwashed
• With the original tags
• In the original packaging
• With a receipt or other proof of purchase
How to start a return
To request a return, contact us at:
If your return is approved, we will send you:
• Return instructions
• The correct return address
• Any additional steps
Items returned without prior approval will not be accepted.
If you have any questions about returns, you can always contact us at:
Damaged items and issues
Check your order upon receipt and contact us immediately if:
• The item is defective
• The item is damaged
• You received the wrong item
We will review the matter and find a solution as quickly as possible.
Exceptions and non-returnable items
The following items cannot be returned:
• Perishable goods such as food, flowers, or plants
• Custom-made or personalized products
• Personal care products such as beauty products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards
If you are unsure whether your item can be returned, please contact us before starting a return.
Exchanges
The quickest way to receive a different product is to return the original item first. Once your return has been approved, you can place a new order.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, the amount will be refunded to your original payment method within 10 business days.
Please note that your bank or card issuer may need additional time to process the refund.
If more than 15 business days have passed since approval, please contact us at:
Contact Information
Store Information
• Store name: Elisa Martin
• Company name: MB e-commerce
• Registration number: 97024724
• Address: Fortuynhof 3, 4835 GD, Breda, Holland
• Email: support@elisamartin.com
• Phone:+45 80 25 42 20
Customer Service
• Monday to Friday: 09:00 to 17:00 (GMT +01)
• Saturday: 12:00 to 17:00 (GMT +01)
• Sunday and public holidays: Closed
We strive to respond to all inquiries within 24 hours.