Terms of Service

Overview

Welcome to Elisa Martin.

The terms “we,” “us,” and “our” refer to Elisa Martin. Elisa Martin operates this online store and website, including all content, features, tools, products, and services, to provide you as a customer with a simple and inspiring shopping experience. Our online store is powered by Shopify, which enables us to provide our services.

These terms of service describe your rights and obligations when you use our website and services.

Please read these terms carefully, as they contain important information about your legal rights, including limitations of liability.

By visiting or using our online store, you agree to these terms of service and our privacy policy. If you do not agree to these terms, you should not use our services.

1. Access and Account

By accepting these terms of service, you confirm that you are of legal age in your country of residence, or that you have consented to minors in your household using our services through your devices.

To use our online store, you may be asked to provide certain information, such as:

• email address
• billing information
• payment information
• delivery information

You represent that all information you provide to us is accurate, current, and complete.

You are responsible for the security of your account information and all activity on your account. Your account may not be transferred, sold, or shared with others.

2. Our Products

We do our best to present our products as accurately as possible in our online store.

However, colors, materials, or the product’s appearance may vary depending on:

• your screen
• your device
• your screen settings

We therefore cannot guarantee that the product’s appearance will be identical to what is shown on your screen.

Product descriptions may change without prior notice. We also reserve the right to stop selling a product at any time or limit quantities per customer or region.

3. Orders

When you place an order, you are submitting a purchase request.

Elisa Martin reserves the right to accept or reject an order at its sole discretion.

An order is not considered accepted until we have confirmed it and received payment.

Please carefully check your information before completing an order, as we may not always be able to cancel an order after confirmation.

If we change or cancel an order, we will attempt to contact you via:

• email
• billing address
• contact details provided when ordering

Returns and exchanges are handled in accordance with our returns and refunds policy.

All purchases are intended for personal use and may not be commercially resold without permission.

4. Prices and Payment

All prices are subject to change without prior notice.

The price applicable to your order is the price displayed at the time of ordering and shown in your order confirmation.

Prices normally do not include:

• shipping costs
• customs or import duties
• handling fees

These may be added at checkout depending on the destination country.

We may occasionally offer promotions or discounts that may be subject to separate terms.

You agree to provide accurate and complete payment information for all purchases.

You also declare that:

• the payment information is valid
• you are authorized to use the payment method
• you agree to pay all fees, including shipping and any applicable taxes

5. Shipping and delivery

All delivery times are estimates and may vary.

We are not responsible for delays caused by:

• shipping companies
• customs clearance
• logistical issues
• circumstances beyond our control

When an order is handed over to the carrier, the risk of loss or damage passes to the customer.

6. Intellectual property rights

All content on our online store, including:

• logos
• trademarks
• text
• images
• graphics
• design
• product descriptions

belongs to Elisa Martin or our licensors and is protected by copyright and other intellectual property laws.

You may use our website only for personal and non-commercial purposes.

You are not permitted to:

• copy
• distribute
• modify
• publish
• reproduce

content from the website without our written permission.

7. Third-party tools

Our online store may provide access to tools or features supplied by third parties.

These tools are provided without warranties and without our control over their functionality.

Use of such tools is at your own risk.

We may also introduce new features or services in the future, which will automatically be covered by these terms of service.

8. Links to third-party websites

Our online store may contain links to external websites.

We have no control over the content or security of these websites and are therefore not responsible for:

• their content
• their privacy policies
• their products or services

If you visit a third-party website through our links, you do so at your own risk.

Any questions or complaints regarding third-party products or services should be directed to the relevant provider.

9. Relationship with Shopify

[Note til forhandler: Dette afsnit beskriver korrekt forholdet mellem Shopify og webshoppen og bør ikke ændres.]

Elisa Martin is powered by Shopify, which enables us to provide our services. However, all purchases and sales made in our online store take place directly between you and Elisa Martin.

By using our services, you agree that Shopify is not responsible for any part of the transactions between you and Elisa Martin, including any damages, losses, or issues related to products or services purchased through the online store.

You therefore expressly release Shopify and its partners from all claims, damages, or liability that may arise in connection with your purchases or transactions with Elisa Martin.

10. Privacy policy

All personal information we collect through our services is processed in accordance with our privacy policy.

Some information may also be subject to Shopify's privacy policy, which can be read here:

https://privacy.shopify.com/en

By using our services, you confirm that you have read and understood these privacy policies.

Since our online store is hosted by Shopify, Shopify may collect and process information about your access to and use of our services in order to provide and improve the platform.

Information you submit through the online store may be shared with Shopify and third parties in other countries if necessary to provide our services.

See our privacy policy for more details about how we, Shopify, and our partners use your personal information.

11. Feedback

If you send us ideas, suggestions, reviews, comments, or other content (collectively referred to as “feedback”), you grant Elisa Martin a permanent, worldwide, royalty-free license to use, modify, publish, and distribute this content in any form.

This may be used, among other things, to:

• improve our services
• develop new features
• promote our online store

You also confirm that:

• you own or have rights to the feedback you submit
• any compensation or incentive related to the feedback is disclosed
• your feedback complies with these terms of service

We are not obligated to:

• keeping feedback confidential
• paying for feedback
• responding to feedback

We may remove or edit feedback if we determine that the content is:

• illegal
• abusive
• threatening
• defamatory
• pornographic
• offensive
• in violation of these terms

Your feedback must not infringe the rights of third parties, such as copyrights, trademarks, or privacy.

It must also not contain:

• illegal or harmful content
• viruses or malicious software
• false information

You are solely responsible for all content you share.

12. Errors and inaccuracies

There may occasionally be errors, inaccuracies, or omissions in the information on our website, including regarding:

• product descriptions
• prices
• promotions
• delivery costs
• delivery times
• product inventory

We reserve the right to correct such errors and update information or cancel orders without prior notice, including after an order has been placed.

13. Prohibited use

Our services may only be used for lawful purposes.

You must not use our website for:

• illegal activities
• to violate applicable law
• infringe our or others’ intellectual property rights
• harass or harm other people
• send false or misleading information
• spam or send unsolicited advertising
• impersonate another person

You must also not:

• upload viruses or malicious code
• copy or resell our services
• collect personal information about other users
• attempt to hack or circumvent the security of our website

If we determine that these terms have been violated, we may suspend or close your account without notice.

14. Termination

We may terminate this agreement or restrict your access to our services at any time without prior notice.

You will remain responsible for any payments or obligations incurred before termination.

The following provisions will remain in effect after termination:

• intellectual property rights
• feedback
• limitation of liability
• indemnification
• applicable law
• privacy policy
• other provisions that by their nature should survive.

15. Disclaimer

The information on our website is provided solely for general informational purposes. We do not guarantee the accuracy, completeness, or usefulness of this information.

Any use of information from the website is at your own risk. We disclaim all liability for any loss or damage that may arise as a result of you or others relying on information from our services when making decisions.

Unless expressly stated otherwise, our services and all products available through the webshop are provided “as is” and “as available.” This means that we make no express or implied warranties, including warranties of:

• merchantability
• quality
• fitness for a particular purpose
• durability
• title
• non-infringement of third-party rights

Nor do we guarantee that the use of our services will be:

• uninterrupted
• timely
• secure
• error-free

Some jurisdictions do not allow certain disclaimers of liability. In such cases, parts of this provision may not apply to you.

16. Limitation of Liability

To the extent permitted by law, Elisa Martin, our partners, management, employees, agents, suppliers, or licensors are not liable for any kind of damage or loss, including:

• direct losses
• indirect losses
• consequential damages
• lost profits
• lost revenue
• lost savings
• loss of data
• costs of replacement products

This applies regardless of whether the claim is based on contract, negligence, or other legal grounds.

Nor are we responsible for errors or omissions in the content on our website or for damage arising from the use of our services or products.

17. Indemnification

You agree to indemnify and hold harmless Elisa Martin, Shopify, and our partners, management, employees, and suppliers from any claim, loss, or damage, including reasonable legal fees, that may arise as a result of:

• your breach of these terms of service
• your violation of applicable law
• infringement of third-party rights
• your use of our services

If such a claim arises, we will inform you as soon as possible. You agree to cooperate in handling such claims.

18. Severability

If any provision of these terms of service is deemed unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to be valid and enforceable.

19. Waiver and entire agreement

If we fail to enforce a provision of these terms, this does not mean that we waive our rights.

These terms of service and our policies constitute the entire agreement between you and Elisa Martin regarding the use of our services and supersede all prior agreements or understandings.

20. Assignment

You may not assign or transfer your rights or obligations under these terms without our written permission.

We may, however, freely assign or transfer our rights and obligations without prior consent or notice.

21. Applicable law

These terms of service are governed by and construed in accordance with the applicable laws of the jurisdiction in which the company behind Elisa Martin is registered.

Any disputes will be heard by the relevant courts in this jurisdiction.

22. Headings

The headings in these terms of service are included for convenience only and have no legal significance for the interpretation of the terms.

23. Changes to the terms of service

The latest version of these terms of service will always be available on this page.

We reserve the right to update or amend these terms as necessary. Any changes will be published on our website.

It is your responsibility to review the terms regularly for changes.

Your continued use of our services after changes are published means that you accept the updated terms.

24. Contact information

Store name
Elisa Martin

Company name
MB e-commerce

Registration number
97024724

Address
Fortuynhof 3
4835 GD Breda
The Netherlands

Email: support@elisamartin.com

Telephone: +45 80 25 42 20 

Customer service

Monday to Friday | 09:00 to 17:00 (GMT +01)
Saturday | 12:00 to 17:00 (GMT +01)
Sundays and public holidays | Closed

We strive to respond to all inquiries within 24 hours.