14 Days Return Period
Shipping policy
Delivery policy
Last updated: April 10, 2026
At Elisa Martin, we are proud to offer reliable and efficient delivery in Denmark. Below, you will find everything you need to know about our delivery.
1. General delivery information
We currently deliver to the area where you are located.
Delivery options, delivery times, and any conditions may vary depending on your address and the size of your order.
2. Processing time
Orders are processed within 1 to 2 business days, Monday to Friday.
Weekends and public holidays do not count as processing days.
During periods of high demand or promotions, processing may take slightly longer. If delays occur, we will keep you updated.
3. Delivery costs
Free delivery
We offer free delivery on all orders. There is no minimum purchase.
4. Estimated delivery time
When you place an order, you can generally expect the following:
• Processing time: 1 to 2 business days
• Transit time: 5 to 7 business days
• Total delivery time: 6 to 9 business days
Please note that delivery times are indicative and may be affected by shipping companies, busy periods, or unforeseen circumstances.
5. Delivery restrictions
We do not deliver to post office boxes or addresses where delivery cannot be completed safely or properly.
Certain products may be subject to special delivery restrictions depending on the shipping company's rules or applicable legislation.
6. Failed delivery or returned packages
If delivery cannot be completed due to an incorrect address, repeated failed delivery attempts, or an undeliverable shipment, the package may be returned to us.
If this happens, we will contact you to arrange a new delivery. In some cases, additional delivery costs may arise.
7. Lost or damaged packages
If your package is lost or arrives damaged, please contact us as soon as possible at:
We will then work with the shipping company to investigate the matter and find a solution as quickly as possible.
8. Updates to the delivery policy
We may update this delivery policy from time to time to reflect changes to our service, processes, or applicable requirements.
The latest version will always be available on this page.
9. Contact information
Store name
Elisa Martin
Company name
MB e-commerce
Registration number
97024724
Business address
Fortuynhof 3
4835 GD Breda
The Netherlands
Telephone
Customer service
Monday to Friday | 09:00 to 17:00 (GMT +01)
Saturday | 12:00 to 17:00 (GMT +01)
Sundays and public holidays | Closed
We aim to respond to all inquiries within 24 hours.